Travel brands making big commitments to health & safety

A gloved hand cleans a hotel sink

The world looks a lot different than it did just a few months ago.

As more businesses start to open and people begin to resume normal activities, a lot is still going to be noticeably different. Luckily for consumers, many of those changes mean a renewed focus and elevated dedication to health and safety practices from businesses.

Travelers in particular will have a slate of new things to be aware of that wouldn’t have merited a second thought pre-coronavirus. With that in mind, AAA is highlighting our partners that are going above and beyond in their response to elevated standards of cleanliness and customer safety.

This page will be updated regularly; check back for updated information from our partners.

Abercrombie & Kent logo

1. Abercrombie & Kent

Luxury travel company Abercrombie & Kent's more than 4 dozen local offices are working with travel partners such as hotels and restaurants to make sure they adhere to health and safety regulations. Their private and small-group tours feature private transfers and lend themselves naturally to physical distancing. The Resident Tour Directors in charge of each tour are knowledgeable about health guidelines and personally ensure that protocols are followed.

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African Travel logo

2. African Travel, Inc.

This tour operator is taking advantage of Africa's beautiful open spaces to enable physical distancing, going so far as to say that when spending time in nature, "sightings of animals happen more often than seeing people." Safari vehicles are frequently disinfected and guests are spaced out within in. In addition, frontline travel sector workers in countries such as Kenya and Tanzania are required to be tested for COVID-19.

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Best Western logo

3. Best Western

Best Western’s new commitment is called We Care Clean. This includes finding grab-and-go and pre-plated alternatives to buffet-style breakfasts, as well as advanced cleaning tech like electrostatic fogging, ozone generators, and ultraviolet devices. 

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4. Brendan Vacations

From dreaming, to planning, to booking, Brendan Vacations is with you every step of the way, giving you assurance and confidence to travel and explore Ireland and Scotland. In response to the changed world they’ve elevated their well-being protocols and offer risk-free booking terms. Their distancing and hygiene protocols include a dedicated always-on support team and 24/7 incident response, so you can travel with peace of mind and have an amazing time. What hasn’t changed is that you’ll still enjoy the ease of having everything taken care of, combined with rich and unique local experiences.

Contiki logo

5. Contiki

Contiki is very selective in who they work with, choosing only local experiences, accommodations, and partners that take the health and well-being of our travelers as seriously as they do. They have adapted group sizes to increase your personal space, and taken additional measures to further elevate sanitary practices and your access for personal hygiene.

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6. Disney Parks & Resorts

Check back frequently to see how Disney continues to evolve their phased re-opening. In California, the parks and hotels of Disneyland Resort remain closed and will reopen at a later date. In Florida, Magic Kingdom Park and Disney’s Animal Kingdom will begin reopening on July 11, with Epcot and Disney’s Hollywood Studios reopening July 15.

Out of an abundance of caution, they are opening in a limited capacity to people who had tickets and reservations booked before the pandemic caused closures. No new tickets or reservations are available at this time, but the smaller approach will give the parks time to adjust. Physical distancing and enhanced cleaning protocols will be in effect.

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Hertz logo

7. Hertz

Hertz is rolling out a new program called Hertz Gold Standard Clean. It's a 15-point inspection that disinfects all contact surfaces in the vehicle, replaces items you wouldn’t normally think of, like wiper fluid, and more. How do you know your rental meets these standards? The door is sealed shut with a branded sticker to show that nobody has been inside the vehicle since the Gold Standard Clean. 

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Hilton logo

8. Hilton

Hilton has partnered with RB, the makers of Lysol, to create a new program called Hilton CleanStay. The program is still in development, but will include deep cleanings of common spaces multiple times per day, plus a shift from paper to digital. All of this is ensured with a room seal, so that you know you’re the first to enter your lodging space.

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Holland America Line logo

9. Holland America Line

Holland America is staffing every high-traffic part of its ships with sanitizer stations. Utensils and any other self-service items will be refreshed every 30 minutes. All common areas will be deep-cleaned with foggers nightly.

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Hyatt logo

10. Hyatt

Guided by their purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt's Global Care & Cleanliness Commitment builds on their existing rigorous safety and cleanliness protocols and includes: GBAC STAR™  cleanliness and training accreditation process through the Global Biorisk Advisory Council at all Hyatt hotels; trained Hygiene & Wellbeing Leader or team at all locations, responsible for their hotel adhering to new operational protocols and training; and a cross-functional panel of trusted medical and industry advisors—including experts from Cleveland Clinic—to help them fine-tune safety protocols and consider various aspects of the entire hotel experience

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Insight Vacations logo

11. Insight Vacations

Insight's Travel Directors have been newly trained in hygience and distancing, and will monitor travelers' well-being throughout their trip. They've been given additional protocols on what to do should an unexpected issue arise. Insight has instituted a strict sanitization regimen on their luxury coaches, which have fewer seats and more distance between travelers. They also only work with hotels, restaurants, and venues that they trust to adhere to their safety standards.

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Marriott logo

12. Marriott

Marriott hotels have upgraded their cleaning supplies for guest rooms with hospital-grade disinfectants, and will be stocking those disinfecting wipes that have been so elusive at grocery stores. Any items shared between guests—from room keys to devices in public spaces—will get an added layer of sanitation with ultraviolet light technology. Use their mobile app to check in, access your room, and many other things that would normally require you to touch a surface.

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Member Choice Vacations logo

13. Member Choice Vacations

Member Choice Vacations tours will be operating with fewer guests to allow for empty seats and more spacing. Motor coach surfaces will be santized frequently, and rooms and areas like restaurants, fitness centers, etc. will be deep-cleaned regularly, with rooms disinfected thoroughly between guests. A private sedan service means your ride to the airport will be socially distanced and disinfected after every passenger. Member Choice Vacations also offers a Travel Protection Plan that financially protects guests if they cancel or move their trip to another date for any reason.

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MGM Resorts logo

14. MGM Resorts

Been wondering what Las Vegas will look like in this new reality? MGM is getting a start by adding sanitizer stations near all commonly touched services in its resorts, and applying its Seven-Point Safety Plan created with medical and scientific experts. This includes daily employee health screenings, updated HVAC systems, employee facemasks, plexiglass at interactive gambling stations, and more.

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15. Norwegian Cruise Line

One of the first cruise lines to start rolling out their new safety protocols, Norwegian is installing all-new air filtration systems on their ships. Recent reports indicate coronavirus is more likely to spread through respiratory means than physical contact, so a new system of medical-grade filters that remove 99.95% of airborne pathogens is essential for anyone ready to venture back on the open sea. Beyond that, you’ll see increased sanitation frequency, enhanced medical resources on board, and the other measures you expect in this new era for luxury travel. 

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Rocky Mountaineer logo

16. Rocky Mountaineer

Rocky Mountaineer train cars feature air filtration system that ensure a constant intake and circulation of fresh air and capture of 99.9% of airborne particles. You’ll also be sharing those spaces with fewer comrades, so there will be more space to relax and move about. Movement between trains and motorcoaches will be limited such that you travel with the same group of guests each time, to reduce exposure. 

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The Parking Spot logo

17. The Parking Spot

The Parking Spot is undertaking daily sanitizing of all shuttles and will run them at 50% capacity to allow for social distancing. All employees will be required to wear protective equipment, and hand sanitizer will be available on shuttles for both employee and guest use. In addition, guests can get a touchless entry and exit experience by using Fast Exit on the Parking Spot App.

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Trafalgar logo

18. Trafalgar

Trafalgar has trained its Travel Directors on enhanced hygiene and physical distancing procedures. Travel Directors will monitor the tour to make sure safety standards are being met. Trafalgar's customized luxury coaches will have all their surfaces disinfected regularly, and there will be hand sanitizer freely available while onboard. They'll also vet restaurants and hotels ahead of time to ensure they adhere to physical distancing and hygiene guidelines.

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Universal Orlando Resort logo

19. Universal Orlando Resort

Universal Orlando Resort has already opened much of its downtown shopping and entertainment district, Universal CityWalk. On June 5 they will re-open all three theme parks—Universal Studios Florida, Universal’s Islands of Adventure, and Universal’s Volcano Bay—with limited capacity. In accordance with CDC guidelines they have enhanced sanitation procedures and implemented additional measures for distance spacing and screenings.

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Uniworld logo

20. Uniworld

Uniworld is taking all the steps you’d expect to clean and sanitize its ships, including the removal of shared items, available sanitation equipment, and a highly-screened staff. Uniworld is also working with partners and vendors to ensure any excursion off the ship is just as secure for your health.

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