Lori by Assurant

Device Protection

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Lori® Device Protection for your phone

AAA members save 10% on device protection plans provided by Assurant. Choose from 3 service plans with the option to pay monthly or upfront for a full year.

AAA savings available for 3 Lori device protection plans

Mobile essential package icon

Essential plan

Member price: $2.70-8.10 per device per month, plus applicable tax

Only pay for the coverage you need with the Essential plan, featuring unlimited front screen repairs ($49 service fee plus tax). 

Protection from out-of-warranty breakdown, accidental damage from handling, and power surge.

 

Mobile no worries package icon

No Worries plan

Member price: $4.50-12.60 per device per month, plus applicable tax

Plan for peace of mind when the unexpected happens. The No Worries plan is designed to fit your lifestyle with unlimited front screen repairs ($49 service fee plus tax) and added protection from theft. 

Essential plan and theft coverage. 

 

Mobile spoil me package icon

Spoil Me plan

Member price: $6.30-13.50 per device per month, plus applicable tax

The Spoil Me plan pulls out all the stops with unlimited defective battery replacement and unlimited front screen repairs ($29 service fee plus tax).

No Worries plan, lower service fees, deductibles, and 15% claims-free discount.

Phone repair

Best-in-class repair

Lori utilizes a nationwide network of dispatched repair technicians and repair shops that can fix your phone on the spot, wherever that might be. 

 

Convenient repair time

Timely repair options are available Monday-Saturday during local business hours.

 

Fast repair

Claims are typically reviewed and processed same day, within minutes. Once your claim is approved, Lori strives to complete repairs same day.

  • Concierge Repair Service (as quick as same day): Schedule a visit with a certified repair technician to come to you and fix your phone.
  • Drop-off Service (as quick as same day): Bring your phone to one of Lori's service partners for onsite repair; the technicians will have you back up and scrolling in no time.

 

Log in to view your account or submit a claim

 

Phone replacement

  • Advanced Exchange (as quick as next day): If your device can't be repaired, Lori will mail a replacement to you with next-day shipping. You’ll receive a pre-paid shipping label to send Lori your damaged device within 10 days.
  • Theft Replacement (as quick as next day): If your phone is stolen and you're enrolled in a plan with theft coverage, log in to your Lori® account to submit a claim. Once it's approved, Lori will mail a replacement device to you with next-day shipping.

 

Phone reimbursement

  • Reimbursement: If Lori can't repair your device, a reimbursement option is available for repairs made outside the network.

What does Lori Device Protection cover?

Phone breakdown

Breakdown

Issues typically not covered by the manufacturer’s warranty, including unlimited battery replacement and repairs for issues with buttons, charging port, Wi-Fi, and Bluetooth

Power surge

Power surge

Unlimited repairs for hardware damage due to power surge

Mobile damage

Damage

Unlimited cracked front screen repair with a service fee, and repair for damage issues with accelerometer, back glass, camera, liquid damage, microphone, and speaker

Phone theft

Theft coverage

Device replacement with a service fee/deductible; users can log in and submit a claim

Phone protection frequently asked questions

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Understand your Lori Device Protection account & policies

Get answers to questions regarding all things Lori Device Protection from coverage, to submitting and managing claims.

Your policies & coverage

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My Lori Device Protection policy

Log in to your account to view and manage your policy details, review your coverage amounts, and file and view your claim.

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Contact a Lori agent

You can reach a Lori agent Monday-Friday between 8 a.m. and 5 p.m. Central.