We’ve teamed up with Contractor Connection® to offer our members free access to a pre-screened network of professional contractors. Whether your project is a home repair or your dream remodel, let us help you take the guesswork out of finding a professional contractor.
The Home Improvement & Repair Network is only available to members of the Automobile Club of Southern California, AAA Texas, and the Auto Club of Missouri.
Referral services may not be available in all areas; see what services are offered near you.
Water mitigation, board-up, and roof tarping services are available 24 hours a day, 7 days a week to members of the Automobile Club of Southern California, AAA Texas, and the Auto Club of Missouri in select areas.
The AAA Home Improvement & Repair Network isn’t an insurance claims program. For more information on homeowners insurance claims, visit our Claims Resource Center.
What is the AAA Home Improvement & Repair Network?
AAA Home Improvement & Repair Network is a AAA benefit designed to help direct a member to pre-screened contractors for home improvements. Network contractors have undergone an extensive and thorough background check for licensing, insurance, and financial stability. When requesting a network contractor referral, the member will be assigned 1 contractor who has satisfied the pre-screening credentialing process and is willing to back their work with a 3-year workmanship warranty.
What types of services are offered by network contractors?
Who manages the contractors that are part of the AAA Home Improvement & Repair Network?
Crawford Contractor Connection® manages this network of more than 4,500 independent contractors.
How long does it take for a network contractor to contact a member for general service requests?
A network contractor referral request for a home improvement project is a non-emergency request. Under most conditions, the member will be in contact with a contractor within 48 hours.
How long does it take for a network contractor to contact the member for emergency requests?
A call for assistance with home emergency services is a priority call and, under most conditions, the member will be contacted by a service provider within 1 hour.
Is there a fee for members to use this referral service?
No. Contractor referrals from the AAA Home Improvement & Repair Network are being offered by AAA as a benefit to all members who own a home within the covered areas. The price of the project will be agreed upon by the member and the contractor bidding on the project before work begins.
Do network contractors offer a discount for AAA members?
Network contractors do not offer a price discount for AAA members. The AAA Home Improvement & Repair Network is designed to help take the guesswork out of locating a contractor for your home improvement project or emergency home repair needs. The network contractor referred to you will have passed a thorough pre-screening process and be selected specifically for the needs of your project.
What is the benefit to the AAA member of selecting a network contractor?
Contractor Connection has completed the extensive, time consuming, and critical contractor screening process for the member. Network contractors must possess required state licensing, meet established program insurance coverage, maintain professional facilities and equipment, and perform background checks on their employees who will be on the property site. Participating network contractors may use subcontractors in some instances when handling general contracting assignments. Please note that neither Contractor Connection nor AAA screens or performs background checks on subcontractors.
Are network contractors only credentialed the one time to gain entry into the AAA Home Improvement & Repair Network?
No. Each contractor is required to recertify the following credentials on an annual basis to maintain their status within the network: General Liability Insurance; Auto Liability Insurance; State Licensing; Financial Stability; Agree in writing to provide 5-year workmanship warranty on completed jobs and Good Contractor Performance History within the network.
How does AAA Home Improvement & Repair Network help you get a fair and reasonable estimate?
Network contractors are required to use the same estimating system that is commonly used in insurance restoration work and Contractor Connection's Quality Assurance team reviews all proposals, based on industry standards, to help contractors provide you with a fair and reasonable estimate. You are then able to agree or further discuss your project estimate direct with the contractor.
How does AAA know that network contractors are performing to program standards?
Network contractors are managed for work quality and timeliness by Contractor Connection and, after a AAA Home Improvement & Repair Network referral project is completed, every member is provided a customer satisfaction survey to provide feedback on their experience with the contractor and quality of the contractor workmanship.
How do I become a pre-screened AAA Home Improvement & Repair Network contractor?
The pre-screening process for network contractors is completed by Contractor Connection, the network management company for the program. Contractors who are interested in becoming a pre-screened network contractor can contact the AAA Home Improvement & Repair Network for more information.
1Free access to a network of pre-screened licensed contractors selected specifically for your home improvement or emergency home repair needs.
2Contractor Connection’s Quality Assurance team reviews all proposals to help contractors provide a fair and reasonable estimate for the services requested.
3Should an issue arise, Contractor Connection will help mediate communication between you and your contractor. When needed, AAA will assist you with the process of issue resolution.
The AAA Home Improvement & Repair Network provides referrals to a network of independent contractors managed by Contractor Connection. Network contractors may use subcontractors when handling certain assignments. Neither Contractor Connection nor Automobile Club of Southern California, AAA Texas, LLC or Automobile Club of Missouri (collectively, "Clubs") screens or performs background checks on subcontractors. Clubs and their respective affiliates, subsidiaries, and related companies are not responsible for the acts or omissions of network contractors, subcontractors or Contractor Connection. Five-Year Workmanship Warranty provided by the network contractor. Program services only offered in Southern California, the state of Texas, and counties where Automobile Club of Missouri does business and may not be available in all areas.
AAA Home Improvement and Repair program is not available in AAA New Mexico, AAA Hawai‘i, AAA Northern New England, AAA Tidewater, AAA Alabama and AAA East Central territories.