Location information we collect during your Roadside Assistance call: If you call for Roadside Assistance, we may use a service that obtains your mobile phone’s location (geolocation) to help expedite your request. Before collecting your geolocation, we ask for your consent and if received, we request a third-party service, including your cellular carrier, to obtain your geolocation during this call. The geolocation information obtained may include: (i) GPS or cellphone tower coordinates from your mobile phone provider; and (ii) date and time of your request.
How we use the location information: We may use your geolocation to identify your location to provide Roadside Assistance and for: (i) internal analytics, including mileage calculations; (ii) quality-assurance initiatives and member surveys; (iii) AAA Approved Repair (AAR) facilities when a referral is requested; (iv) requesting assistance from emergency providers (e.g., police, fire); and (v) rental car providers if a referral is requested.
Location information we share: We may share your geolocation with our authorized independent service providers, AAR facilities, our AAA personnel, and our affiliates.
Storage of location information: A complete record of your service request is stored for a period of up to 7 years.
Important message from your cellular provider (AT&T, Cricket, Sprint, T-Mobile, Verizon Wireless, and others): Note: “lookup application” below refers to the third-party service that we use to automatically obtain geographic location information for the mobile phone number; and “application provider” below refers to us.
Last revised: December 5, 2016