This Auto Club App Privacy Notice governs your use of the AAA software application on a mobile device (“Auto Club App” or “App”) that was created by the Automobile Club of Southern California. You will need to review and accept its terms before this App can be downloaded. We want you to know how your personal information will be collected and used. A separate privacy notice would apply to information collected through other means including from the use of our website, AAA membership and insurance, AAA OnBoard telematics services, and affiliate partner products and services. You should consult those notices if necessary.
The Auto Club App improves on-the-go access to trusted AAA services including discounts, membership, insurance, travel, and Roadside Assistance.
The Auto Club App collects the information you provide when you download and register the application. Registration is mandatory to use the app’s basic features. When you register and use the Auto Club App, you provide:
(a) your name, email address, age, ZIP Code, username, password, and other registration information
(b) transaction-related information, such as when you book travel (e.g., flight, hotel, or car), make purchases, respond to offers, download or use our applications
(c) information you provide when you contact us for Roadside Assistance such as vehicle information
(d) payment card and bank account information for membership and insurance payments and other purchases such as travel when using the application, and,
(e) information you enter into our system when using the application, such as a PIN if you select the “keep me logged in” feature
We may also use the information you provide to contact you from time to time with important information, required notices, renewal reminders, and marketing promotions.
In addition, the Auto Club App may collect certain information automatically, such as:
Yes. The Auto Club App collects precise information about the location of your device by using your phone’s Global Positioning Satellite (GPS) chip. We use your location information to provide requested roadside service and for location services such as displaying nearby member discounts, the closest branch office, nearby gas stations with cheap gas, the TripTik® Travel Planner mapping feature and travel planner. In order to provide these location services to you, your information is shared within the AAA Federation including with independent AAA motor clubs, and with other independent third-party providers.
You may at any time opt out from allowing us to access your location data by managing your preferences on your phone’s settings and choosing when to share location information through the Auto Club App. You will be given the following options:
For more information, please see the section below titled “Stop Collection of Information by the App.”
Yes. We will share your information with third parties in the ways that are described in this Notice.
We may also disclose “User Provided” and “Automatically Collected Information”:
We may work with analytics companies to help us understand how the application is being used, such as the frequency and duration of usage. These companies do not collect personally identifiable information for their analysis. We do not share your information with advertisers and third-party advertising networks.
There are multiple options for users of the Auto Club App:
You can stop all collection of information by the Auto Club App by uninstalling the application. You may use the standard uninstall processes that are available as part of your mobile device or via the mobile App marketplace or network. Doing so will remove the App and its benefits.
You may at any time opt out from further allowing us to have access to your location data by managing your phone’s settings as described above.
We will retain user-provided data for as long as you use the App and for a reasonable time thereafter. Please note that some or all of the user-provided data may be required in order for the App to function properly, and we may be required to retain certain information by law.
We do not use the Auto Club App to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child provided us information without consent, contact us at email@example.com.
We are concerned about safeguarding the confidentiality of your information. We maintain physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve the Auto Club App. We review the information security practices of vendors with whom we share personal information. Please be aware that, although we make every effort to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
This Notice may be updated from time to time for any reason. We will notify you of changes by posting the new notice. You are advised to consult this Notice regularly for any changes.
By using the services, you are consenting to our processing of user-provided and automatically collected information as set forth in this Notice now and as amended by us. "Processing” means using cookies on a computer/handheld device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining, and disclosing information.
If you have any questions regarding privacy while using the Auto Club App, or have questions about our practices, please contact us via email at firstname.lastname@example.org. For questions about the California Consumer Privacy Act, please contact us via email at email@example.com.
Starting January 1, 2020 California consumers have new privacy rights to their personal information (PI) including the right to not be discriminated against for exercising any of these rights. You can request:
You can request your information twice in a 12-month period. We must respond and provide your information within 45 days unless we inform you that we need more time in which event we will have 90 days to respond.
You can exercise your privacy rights and make a CCPA request. We will first confirm that you are a California consumer and authenticate your identity through a third party. To designate someone to make a CCPA request on your behalf, or to make a CCPA request over the phone, please call (833) 612-6032.
The CCPA also requires that we disclose the categories of PI collected, sold and shared for a business or commercial purpose during the past 12 months. Our practices are described below and in the following table/matrix version.
Please note that certain personal information is exempt from the CCPA. For example, PI collected pursuant to a federal law called the Gramm-Leach-Bliley Act or California’s Financial Information Privacy Act is exempt. As a result, insurance information would not be disclosed. Other exceptions include medical information and protected health information; PI used to generate a consumer report and PI under the Driver Privacy Protection Act. Additionally, employee and job applicant PI and business-to-business PI need not be disclosed at this time. For information regarding our CCPA Worker Privacy Notice, visit our Career Site or email firstname.lastname@example.org
The CCPA sets forth 11 categories of personal information as set forth below.
Identifiers such as real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, SSN, driver’s license number, passport number or other similar identifiers.
Information that identifies, relates to, describes, or is capable of being associated with, an individual or household, including, but not limited to:
Characteristics of protected classifications under California or federal law such as race, color, sex, age, national origin, disability, citizenship status, genetic information, ancestry, sexual orientation, gender identity or expression, religion, medical conditions, AIDS/HIV, marital status, military/vet status, political affiliations or activities, victims of domestic abuse and/or assault/stalking.
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Records used to uniquely identify a person including fingerprints, retinal scans, facial scans, signatures, handwriting analysis and voice pattern recognition.
Internet or other electronic network activity information, including but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application or advertisement.
Used to identify an electronic device’s physical location, such as GPS coordinates.
Audio, electronic, visual, thermal, olfactory, or similar information.
Professional or employment-related information such as job application, salary and job performance information.
Pertaining to school, grades or years attended.
Inferences drawn from any of the above identified information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities and aptitudes
During the prior 12 months, we would have collected Personal Information for each of these categories (A-K). However, the fact that we collected information for a category does not mean that we collected all the information in the category. For example, category A (identifiers) includes name, address, driver’s license, social security number, passport, etc. If we state that we collect this category of information, it does not mean that we collected every one of these identifiers. Frequently, we only collect name and contact information and don’t collect more sensitive information such as driver’s license, social security number or passport unless it is required for the service requested such as a driver’s license for DMV services. While category C (characteristics) includes a broad list of characteristics of protected classifications (e.g., genetic information or sexual orientation, etc.) if we collect information for this category, it is generally limited to sex and/or age.
Below, you will find a description of our products and services and the information that should be collected for each one.
If you purchased Membership, we should collect your name, gender, contact information and payment information. If you purchased an associate membership for someone else, similar information about these individuals should be collected, too. (Categories A, B and C).
A full listing of member benefits is found in the Member Guide. Generally, for any service we will request your name, proof of membership and contact information. (Categories A and B).
When you request Emergency Roadside Service we collect your phone number, name, breakdown location and the nature of your request. When the independent service provider arrives, you should be asked to provide identification such as a driver’s license for authentication. Information about your transaction (vehicle information and nature of service) is provided to us through the independent service provider. We may also collect information about your membership and transaction from AAA or other AAA motor clubs in the AAA Federation if you belong to another AAA motor club. (Categories A, B and D).
We offer various Automotive Services
We offer many additional Member Benefits including:
When you contact us, we should ask you to provide and/or confirm your contact information. (Categories A and B).
If you visited a branch or our administrative offices, video surveillance may have recorded you. We should have asked you to check in by swiping your membership card or otherwise providing your name and contact information. To service your request, we would have collected personal information (as described previously). (Categories A, B, E and H).
If you attended an Auto Club special event such as a motorsports or travel event, we may have collected your name and contact information from you. (Categories A and B).
If you visited online or used the Auto Club App, your internet/online activity and online identifier would have been collected. This includes your geolocation when using the App and your membership number. To service your request, we would have collected personal information (as described previously). (Categories A, B, F and G).
If you called, your phone number may have been automatically collected and your call may have been recorded. To service your request, we would have collected personal information (as described previously). (Categories A, B, and H).
We collect information to better understand consumers and to more effectively market our products and services to members and potential members.
This includes collecting internet activity information for those online or using the Auto Club App. We collect information for online behavioral advertising for web users and analytics purposes. (Categories A and F).
We purchase from third party vendors who are in the business of collecting personal information such as name, contact information, date of birth, demographic information and attributes. We may use this information with other collected information to create a profile, model or propensity score. (Categories A, B, C, D, I, J and K).
We may collect from our AAA affiliated partners and providers information about your transaction with them. For example, when you use your membership card for a member discount, the third-party partner could share an identifier such as your name, contact information and transaction information. This lets us better determine the value and use of member benefits and to more effectively offer our products and services. (Categories A, B and D).
As a membership organization, we regularly measure member satisfaction by surveying members. (Categories A, B and D).
Our efforts to safeguard personal and company information, facilities and people require that we monitor and collect information by different means and from many environments. This could include through video surveillance or internet/online activity for cyber security purposes. Sources may include from the consumer, third party security providers and/or government entities including law enforcement. (Categories A, B, E, F and H).
To fulfill a transaction or request or to process a payment, we may collect information from you and service providers. For example, with any purchase we collect payment information depending on the method of payment. This could include payment card information or financial account information from a check or with an ACH enrollment. (Categories A, B and D).
We may collect personal information for legal, regulatory and compliance purposes. For example, we may collect your contact information from third party sources (government entities, law enforcement, regulatory bodies and/or private businesses) to ensure that we have your current contact information (e.g., physical address) and to honor your requests to not be contacted or solicited. For example, we purchase Do Not Call lists to honor the wishes of those who do not wish to be called for marketing purposes. (Categories A, B and C).
We collect personal information for other business purposes and to operate as a business and membership organization. For example, we purchase National Change of Address lists to ensure that we have a current mailing address. (Categories A, B, C and D).
During the prior 12 months, we would have “sold” Personal Information for Categories A-D to offer a Club benefit (the AAA credit card) to members. The Auto Club receives a monetary benefit when members use their AAA credit card which is offered to members through our partner as a member benefit. Such arrangements help to keep annual membership dues low. For purposes of the CCPA this could be considered to be a “sale” of personal information. Our partner can only use the information we share to offer you the credit card. In this instance, information shared with our partner’s marketing service provider should include name, membership information, contact information, and date of birth. Information would not be sent for those who had requested to not be solicited.
During the prior 12 months, we would have shared Personal Information for a business purpose with the types of third parties and for the categories of PI listed below
In servicing members or those using our services, personal information could be shared within the AAA Federation of companies. For example, transactional information from a service request for an out of territory member would be shared with the national office and that member’s motor club. (Categories A, B and D).
For Emergency Roadside Service (ERS), we generally share your name and contact information, breakdown location, membership information, vehicle information and nature of your request with an independent ERS provider. (Categories A, B and D).
We share information with service providers to market our products and services to members and potential members. Your name, contact information, membership information, age/sex, and a profile about you could be shared depending on the method of solicitation. (Categories A, B, C, D and K).
We share information to market the AAA credit card. Information that would be shared with our partner’s marketing service provider includes name, membership information, contact information and date of birth. Information would not be sent for those who had requested to not be solicited. (Categories A, B, C and D).
We collect internet activity information for those online or using the Auto Club App and share such information with providers for email marketing, online behavioral advertising and analytics purposes. (Categories A and F).
As a membership organization, we regularly measure member satisfaction by surveying members. We may share your contact information with those who provide these services. (Categories A and B).
Our efforts to safeguard personal and company information, facilities and people require that we monitor and collect information by different means and from many environments and share information with service providers that assist in this regard. This could include through video surveillance or internet/online activity for cyber security purposes. In some circumstances, personal information may be shared with law enforcement, and security providers. (Categories A, B, C, E, F and H).
To fulfill a transaction or a request or to process a payment, we share information with various service providers. For example, payment information such as payment card information or financial account information from a check or with an ACH enrollment would be shared with financial institutions and those service providers that process payments. (Categories A, B and D).
We share personal information with third parties (government entities, law enforcement, regulatory bodies and/or private businesses) if required for legal, regulatory and compliance purposes and share with those that assist us in responding in such circumstances. For example, we could be obligated to share your name, contact information, and other information in the event of a regulatory investigation or in the event of litigation. (Categories A, B, C and D).
We share personal information with service providers that assist us in operating our business and membership organization. This could require sharing personal information for audit, accounting, financial or other professional reasons. (Categories A, B, C and D).
Apart from the CCPA, California residents can request information regarding the personal information that a company they do business with shares with third parties for direct marketing purposes during the past year. To request a copy, please contact email@example.com and include “SB27 Request" on the subject line.