Understanding your AAA insurance account & policies
Get answers to common questions like how to create and manage your online account, what to do if you forget your username or password, how to make an online payment, and more.
Call us any time at 1-800-672-5246 to report a claim, and we’ll help guide you through the process. If you already have a claim, log in to your account to track and access information about your claim. Learn more about the claims process.
You can log in to your account to add, replace, or remove vehicles on your auto policy; add, remove, or exclude drivers on your auto policy; change coverage limits and options on your auto policy; change the address on your auto policy; change finance companies on your auto policy; and add, replace, or remove the mortgage company on your homeowners policy. For all other auto policy changes or changes to other AAA insurance policies, please contact your AAA branchor our member services.
Yes, you can quote changes to your auto policy by logging in to your account, visit your auto policy details page, and select the Add/Replace Vehicle, Remove Vehicles, Change Coverages or Add or Remove Driver options. Complete the policy change until you reach the review page where you will see the impact of the policy change to your current term premium. You can then select the "Cancel" option if you do not want to complete the change to your policy.
For all other auto policy changes or changes to other AAA insurance policies, please contact your AAA branchor our member services.
You can cancel your insurance policy by visiting a AAA branch or calling our member services. We’re sorry to see you go, but we’ll be ready to provide you with legendary service if you change your mind.
Your 1-time payment will be made through a secure electronic funds transfer and will be automatically deducted from your bank account as early as the next business day. It normally takes 2–3 business days for your payment to process and post to your policy.
Yes, you can schedule online payments to process up to your insurance installment due date or renewal due date. Insurance payment scheduling is available when a payment is due, up to the day prior to the due date.
Log in to your account and select "Cancel" for the pending transaction. You must cancel any previously scheduled payment before scheduling a new payment.
If you have a late or missing payment, your insurance policy may be cancelled. Make sure the minimum amount due is paid on time to avoid late payments or policy cancellation.
Yes, you can save your information when submitting a payment to use it for future 1-time payments. You can also add, edit, and remove payment information in your accountby selecting "Manage Payment Accounts."
Note that updating stored payment information will not update your automatic payments. To update your automatic payments for insurance, please contact our member services.
You may not be able to pay because of your policy status or technical difficulties. Please contact your AAA branch or our member services.
Unfortunately, no. We require separate payments per policy.
If you don’t have a payment due, select “Sign Up for Automatic Payments” on the Manage My Account page to be directed to the enrollment page.
If you have a payment due, select “Pay Bill and Sign Up for Automatic Payments” on the Manage My Account page to be directed to the enrollment page.
You may also contact your AAA branch or call our member servicesto enroll. Automatic payments begin with the first payment billed after the enrollment is received and
You may revoke your enrollment by signing, dating, and mailing a written request to: Interinsurance Exchange of the Automobile Club, P.O. Box 25006, Santa Ana, CA 92799-5006. A revocation form is available but not required.
General account information
We offer an array of life insurance productsto meet people’s needs in every stage of life. If you already have a AAA Life Insurance policy, log in at AAA Life eServices to pay your insurance bill, change your address, download forms to update your beneficiaries, and more.
Our insurance policyholders may qualify for driver, homeowner, multi-policy, and other discounts. See our insurance discounts. Discounts vary based on where you live.
AAA/CAA is a federation of regional motor clubs located throughout North America. Membership and insurance benefits may vary by club. If you’ve moved or are planning to move, find your club.
Your policies & coverage
My policy
Log in to your account to view and manage your auto policy details, review your coverage amounts, and enroll in paperless billing.
Contact an agent
AAA agents are available to help you file a claim, and to answer questions about your coverage, limits, or deductibles.
This information is a helpful overview only. Coverage may vary by state or product and this is not a comprehensive description of all coverages, exclusions, definitions, or provisions that may apply. The information provided is not intended to and does not substitute for or supersede the actual language of an issued policy contract, endorsement, or declarations. For specific terms, definitions, coverages, and exclusions that apply to your particular insurance policy coverage for a specified loss or peril, please read your policy contract, declaration pages, and endorsements. Where this information differs from an actual policy contract, endorsement, or declarations, the terms for the policy, declarations. and endorsement that make up your issued policy will prevail.
