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Member service during the COVID-19 crisis
AAA members who insure their vehicles through the Interinsurance Exchange of the Automobile Club will receive a fourth premium refund totaling approximately $70 million. This latest COVID-19 financial relief is in addition to almost $92 million in refunds provided in May, $58 million in July and $46 million in November, bringing the total amount returned to Auto Club auto insurance policyholders in Southern California to approximately $266 million. According to the financial services publication S&P Global Market Intelligence, the Interinsurance Exchange and its affiliated insurers are among only a few insurance groups in the country to provide additional premium refunds through to the end of 2020.
Prior refunds were issued for the periods of March 16, 2020 through May 15, 2020, May 16, 2020 through July 31, 2020, and August 1, 2020 through September 30, 2020. Under this new relief package, every policyholder with auto insurance in effect from October 1, 2020 through December 31, 2020 will receive a refund for 10% of the earned premium for this period. Refunds will be applied as a credit to the member’s policy. Checks will only be issued for policies that were canceled or paid in full. Members do not need to take any action to receive their refund.
For more than 30 years, the Interinsurance Exchange has paid annual dividends to auto insurance policyholders in California. Combined with this new and prior premium refunds, the Auto Club anticipates that the amount returned to California policyholders in 2020 will total over $462 million.
The new relief package is due to less driving and fewer claims because of the ongoing pandemic.
“Ten months after the pandemic began, and with many people running out of assistance, COVID-19 continues to financially harm many people, including AAA members,” said John Boyle, President and Chief Executive Officer. “Since we are seeing fewer claims because of reduced driving, we believe it is important to provide additional help to members in these difficult times.”
Free Roadside Assistance continues for Medical Personnel
The Auto Club will also continue to provide free roadside assistance services to medical personnel and front-line first responders. The program helps these critical workers if they have a vehicle breakdown, battery problem, or flat tire. Medical personnel and first responders who need service during this crisis call 800-400-4222. Since this program was announced in April, the Auto Club has served more than 6,000 first responders and medical personnel.
$1 million United Way donation helping communities
The Auto Club’s extra $1 million donation to United Way in April is being used to bolster COVID-19 relief efforts nationally, including in communities across Southern California. These funds have provided rental/utility payment assistance to families; personal protective equipment to healthcare workers; financial support for homeless services; hygiene and food kits for students and their families; and thousands of books for low-income students. With other corporate contributions, and contributions from our employees, we donated more than $2.5 million to United Way this year to respond to community needs.
Getting in touch
Your safety is always our top priority:
- Visit Self-Serve Online for membership and insurance needs.
- Use our Auto Club App for Roadside Assistance and other services. Text APP10 to 86792 to receive a link to download the app if you don’t have it already.
- Call 1-877-428-2277 for Membership and Travel needs.
- Call 1-877-422-2100 for Insurance Sales, Service or Claims
- Call 1-800-222-4357 for Roadside Assistance.
- Our contact information is readily available for you to call, email, or visit us.
Travel
AAA travel agents can assist you in navigating the numerous travel changes occurring daily that may impact your travel plans. Access information under Find my reservations.
Roadside Assistance
AAA roadside and battery services are still available, and our drivers are taking extra care to be safe. Members can request Roadside Assistance by calling the number on their AAA membership card, by making an online request, or through the Auto Club App.
If you are exhibiting symptoms such as fever, cough, or shortness of breath, or if you have been exposed to someone who has tested positive for COVID-19, please inform our dispatcher when you place your call so that we can take the necessary precautions for employee and member safety.
Automotive
Many of our Approved Auto Repair locations are still available for drop-off service. Find a location. Before taking your vehicle in for service, please call ahead to confirm hours.
Online teen driving courses are still available.
Member service during the COVID-19 crisis
AAA members who insure their vehicles through the Interinsurance Exchange of the Automobile Club or its affiliate insurers (Auto Club Enterprises Insurance Group) will receive an additional premium refund totaling approximately $90 million. This latest COVID-19 financial relief is in addition to almost $262 million in refunds provided in May and November, bringing the total amount returned to auto insurance policyholders to approximately $352 million. According to the publication S&P Global Market Intelligence, Auto Club Enterprises Insurance Group is one of only a few insurers in the country to provide additional premium refunds through to the end of 2020.
Prior refunds were issued for the periods of March 16, 2020 through May 15, 2020 and May 16, 2020 through September 30, 2020. Under this new relief package, every policyholder with auto insurance in effect from October 1, 2020 to December 31, 2020 will receive a 10% refund for this policy paid through this period. We expect to mail refund checks by the end of January 2021. Members do not need to take any action to receive their refund.
Refunds will be either applied as a credit to the member’s policy or mailed as a check, depending on the region. Checks will also be issued for policies that were canceled or paid in full.
The new relief package is due to reduced driving and claims because of stay-at-home and shelter-in-place orders and recommendations. Auto Club Enterprises Insurance Group provides insurance for over 3.5 million vehicles through AAA clubs in 21 states.
“While certain aspects of the economy have improved with more people returning to work, the pandemic’s ongoing impact on many people, including AAA members, is still being deeply felt,” President and Chief Executive Officer John Boyle said. “We hope this refund can provide additional assistance to members.”
Also, the Auto Club will continue to provide free roadside assistance services to medical personnel and front-line first responders. The program will help these critical workers if they have a vehicle breakdown, battery problem, or flat tire. Medical personnel and first responders who need a service during this crisis can call 1-800-400-4222. Since this program was announced in May, the Auto Club has served more than 8,000 first responders and medical personnel.
AAA is also announcing a $1 million donation to United Way to bolster its COVID-19 relief efforts across the country. With other corporate contributions, and contributions from our employees, we will give over $2.5 million to United Way this year to respond to community needs.
Getting in touch
Your safety is always our top priority:
- Visit Self-Serve Online for membership and insurance needs.
- Use our Auto Club App for Roadside Assistance and other services. Text APP10 to 86792 to receive a link to download the app if you don’t have it already.
- Call 1-877-428-2277 for Membership and Travel needs.
- Call 1-877-422-2100 for Insurance Sales, Service or Claims
- Call 1-800-222-4357 for Roadside Assistance.
- Our contact information is readily available for you to call, email, or visit us.
Travel
AAA travel agents can assist you in navigating the numerous travel changes occurring daily that may impact your travel plans. Access information under Find my reservations.
Roadside Assistance
AAA roadside and battery services are still available, and our drivers are taking extra care to be safe. Members can request Roadside Assistance by calling the number on their AAA membership card, by making an online request, or through the Auto Club App.
If you are exhibiting symptoms such as fever, cough, or shortness of breath, or if you have been exposed to someone who has tested positive for COVID-19, please inform our dispatcher when you place your call so that we can take the necessary precautions for employee and member safety.
Automotive
Many of our Approved Auto Repair locations are still available for drop-off service. Find a location. Before taking your vehicle in for service, please call ahead to confirm hours.
Online teen driving courses are still available.
How are you able to give this premium refund back?
Due to COVID-19, members have been staying home and driving less. As a result, we have been seeing a reduction in auto insurance claims based on data from the last few months.
Which policyholders will receive the refund?
All auto policies in effect during the period of March 16, 2020 through May 15, 2020 received a refund based on 20% of their earned premium. In addition, all auto policyholders with policies in effect during the period of May 16, 2020 through September 30, 2020 and the period of October 1, 2020 through December 31, 2020 will receive a refund based on 10% of their earned premium.
When will the refunds be given?
All auto policies in effect from October 1, 2020 through December 31, 2020 will receive a refund in late January 2021 based on 10% of their earned premium for this period of time.
The previous 3 refunds were issued in May 2020, August 2020, and November 2020 based on the applicable time periods of March 16, 2020 through May 15, 2020; May 16, 2020 through July 31, 2020; and August 1, 2020 through September 30, 2020.
Can the refund be applied to my outstanding balance?
The refund for policies that were in effect from October 1, 2020 through December 31, 2020 will be applied as a credit in late January 2021. If the policy is paid in full, a refund will be issued in late January 2021.
Refund checks that have been mailed cannot be applied to the outstanding balance.
If I had a policy for only part of the time during the period of the refunds, will I receive a refund?
Yes. Policyholders will get refunds based on the refund percentage of their earned premium for the period of time the policy was in force between October 1, 2020 through December 31, 2020. This also applied to the previous refunds and the applicable time periods for those refunds.
If I purchased a new auto policy which was written on or after October 1, 2020, will it qualify for the refund?
Yes. All auto policies that were in force during the period of October 1, 2020 through December 31, 2020 will receive a refund. This refund is based on 10% of their earned premium for the period of time the policy was in effect. New policies written within these time frames are also included. Although the refund percentage varied, this also applied to the previous refunds and the applicable time periods for those refunds.
Are billing fees/finance charges included in the refund?
No. The discount is on earned premium, not billing fees or finance charges.
What is earned premium?
The “earned premium” is essentially a portion of the total premium, pro-rated to reflect the amount of time the policy was in effect from March 16, 2020 through May 15, 2020 and from May 16, 2020 through December 31, 2020.
What’s included in the free Roadside Assistance services to medical personnel and front-line first responders?
For a limited time, non-member medical personnel and first responders (hospital workers, physicians, nurses, pharmacy technicians, EMTs, police, firefighters) will receive free Roadside Assistance at the Classic level of benefits, including flat tire changes, battery jump starts, or towing up to [XX] miles from the point of breakdown. Medical personnel and first responders who need service can call 1-800-400-4222 and have their occupational photo ID ready. AAA members who are medical personnel and first responders can also receive free Roadside Assistance at the Classic level of benefits by showing their occupational photo ID, and the call will not be counted against their membership. AAA Plus® and AAA Premier® members who need additional service beyond the Classic level (e.g., up to 100-mile tow, vehicle locksmith service) can use service calls available under their membership benefit level, but such calls will count against their membership. Service is subject to our regular terms and conditions of Roadside Assistance found in our Member Guide.
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