Finding at least 1 reliable vehicle repair shop can help alleviate stress when your dashboard lights come on. Moving forward, this kind of established relationship can become even more important. As modern cars collect vehicle data, a majority of drivers report wanting the ability to send their vehicle’s data directly to a repair shop of their choice. This kind of communication will become even more essential as “connected cars” and other automated technology move to the forefront.
There also appears to be a difference among generations when it comes to distrust of the automotive repair industry. Baby boomers are twice as likely as younger generations to fully trust auto repair facilities in general, with 1 in 5 reporting they “totally trust” the industry. A majority of baby boomers (76%) have a chosen auto repair shop that they trust, compared to only 55% of millennials and 56% of Gen-Xers.